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General Q&A

Q. Is shipping included with the custom weatherproofing price?
A. Shipping is not included to nor from our location. Price will vary depending on where you are located. If interested, we can use our shipping account to provide the best quote.

Q. What is the shipping time for a product?
A. The average shipment times for each product are as follows:
* Residential Models – 7 to 10 business days
* Commercial Models – 1 to 3 business days
* Industrial Models – 1 to 3 business days
* Accessories – Same day shipping

Q. How do I clean my Outdoor TV?
A. We strongly suggest cleaning your unit with a microfiber cloth to prevent scratches from appearing on your screen per our warranty. Do not use alcohol based solutions to clean the unit. “Sprayway” is a product that we have had promising results with to effectively remove debris, however, water will work just fine as well. Lanais do not protect against water so use precaution when cleaning this model to prevent water from getting into the TV.

Do the TVs come with a clear film on the screen that needs to be removed after installing?
A. Yes, gently remove the plastic film off the screen once the TV is mounted.

Q. I have a question on my order, who should I talk to?
A. You can live chat with one of our customer service representatives by clicking the chat icon at the bottom of our website. You can also call us at (972) 525-9800 x 2 or email at .
Q. I have lost the remote to my TV, whom should I contact about this?
A. Please email or call our number at (972) 525-9800 x 2 so we may assist you further.
Q. Is shipping free outside of the USA?

A. Shipping is not included outside of the USA. Depending on where you are located shipping costs will vary.

Q. The Wi-Fi is not working on my TV. How do I fix this?
A. Try going to the settings and disconnecting, wait 1 minute, then reconnect. If this doesn’t fix the problem, please email or call us at (972) 525-9800.

Q. Do I need to use a GFCI Power outlet and an outdoor rated surge protector for my outdoor TV?
A. A GFCI Power outlet and an outdoor rated surge protector are required to protect your TV and ensure your warranty with Sealoc.

Q. Can you control the volume of the sound bar with your TV remote using the ARC connection or do you need to use the sound bar remote?
A. It depends on the TV and soundbar combination, but this is entirely possible using the ARC connection for some device combinations.

What’s the difference in display types?
The display type refers to the technology that provides the light for your screen. It comes down to LED or OLED, and they each have different qualities.
Superior brightness
High color contrast
Best viewing angle is center
High color accuracy & perfect contrast
Wide viewing angles
Picture that's virtually blur-free

What’s the difference in tv resolution?
Resolution refers to the number of pixels, horizontally and vertically, used to display the video. The higher the resolution, the finer the detail will be.
The original HD
Good picture quality
Smaller, older TVs
Full HD
Clearer and sharper than HD
Ideal for movies and games
Easily find Full HD content
4K UHD  
4X the pixels of Full HD
Found on most modern TVs
Lifelike images and graphics


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