Current Openings

Customer Experience Specialist

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sealoc is looking for an exceptionally detail-oriented, highly organized CX Specialist that thrives in a fast-paced, growing company environment. The ideal candidate will be responsible for assisting our clients, conducting basic, first-level support, entering sales orders, processing invoices, collecting payments from customers, and ensuring the customer experience is consistent and smooth across all touchpoints.

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Responsibilities for Success include:

• Provide online and direct customer assistance on level one technical issues, keeping customers informed on orders and assisting with product warranty requests.

• Liaison between marketing, sales, and operations team.

• From inception of customer order through delivery – ensuring engagement and providing tracking and support throughout the customer’s journey.

• Interfacing with sales team to convert order forms efficiently into QuickBooks sales orders - along with receiving, processing, and posting payments.

• Ensure a smooth hand-off to operations for newly placed order.

•  From inception of customer order through delivery – ensuring engagement and providing tracking and support throughout the customer’s journey.

• Work closely with finance supervisor to ensure accuracy of system entry and process implementation.

• Building strong, supportive relationship with customers, and driving CX that enables success across the company.

 

Required Skills:

• Exceptional attention to detail and outstanding organization skills.

• Strong customer support and communication skills

• Comprehensive experience with QuickBooks Enterprise.

• Advance experience with Microsoft Office Suite.

• Ambitious, driven, and prideful of one’s work ethic.

• Ability to multi-task, prioritize, and manage time efficiently.

• Good organizational, verbal, and written skills.

• Great listener and problem solver.

• Team player who likes to support and build success in others.

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Works Directly with:

Branding, Marketing, Sales, and Operations

 

Reports to:

Chief Revenue Officer

 

Benefits

• PTO / Vacation time

• Paid company holidays

• Vision and dental insurance

• Medical insurance

 

Job Type: Full-time, on-site

Rate of pay: DOE

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