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Careers 

About Sealoc


Through our proprietary weatherloc™ technology, sealoc produces the highest quality and longest lasting outdoor digital displays, crafted smart televisions, and AV accessories in the world. Partnering with industry leaders and providing end-to-end digital engagement solutions to some of the globes most recognizable brands.  The sealoc standard of excellence is rooted in one simple core value: exceptional customer experience begins with fun, engaging and impactful employee experience.

Current Openings

Customer Experience Specialist

sealoc is looking for an exceptionally detail-oriented, highly organized CX Specialist that thrives in a fast-paced, growing company environment. The ideal candidate will be responsible for assisting our clients, conducting basic, first-level support, entering sales orders, processing invoices, collecting payments from customers, and ensuring the customer experience is consistent and smooth across all touchpoints.

Responsibilities for Success include:

  • Provide online and direct customer assistance on level one technical issues, keeping customers informed on orders and assisting with product warranty requests.

  • Liaison between marketing, sales, and operations team.

  • From inception of customer order through delivery – ensuring engagement and providing tracking and support throughout the customer’s journey.

  • Interfacing with sales team to convert order forms efficiently into QuickBooks sales orders - along with receiving, processing, and posting payments.

  • Ensure a smooth hand-off to operations for newly placed order.

  •  From inception of customer order through delivery – ensuring engagement and providing tracking and support throughout the customer’s journey.

  • Work closely with finance supervisor to ensure accuracy of system entry and process implementation.

  • Building strong, supportive relationship with customers, and driving CX that enables success across the company.

 

Required Skills:

  • Exceptional attention to detail and outstanding organization skills.

  • Strong customer support and communication skills

  • Comprehensive experience with QuickBooks Enterprise.

  • Advance experience with Microsoft Office Suite.

  • Ambitious, driven, and prideful of one’s work ethic.

  • Ability to multi-task, prioritize, and manage time efficiently.

  • Good organizational, verbal, and written skills.

  • Great listener and problem solver.

  • Team player who likes to support and build success in others.

Works Directly with:

Branding, Marketing, Sales, and Operations

 

Reports to:

Chief Revenue Officer

 

Benefits

  • PTO / Vacation time

  • Paid company holidays

  • Vision and dental insurance

  • Medical insurance

 

Job Type: Full-time, on-site

Rate of pay: DOE

Apply Here 

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