ALL OTHER POLICIES
Item Information & Pricing
Sealoc reserves the right to change item descriptions, information or pricing at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Sealoc will not refund the difference to the customer.
Pictures on our website and/or marketing material may not exactly match the product but helps illustrate what it will look like. Some examples include televisions, accessories, colors, logos, etc. Sealoc may also digitally modify pictures to show or outline certain features that a product may have. For example, Sealoc may use a picture of a 50” television to represent a television of another size. Please check the product information, description and specifications before you purchase.
Our in-stock products will usually take about 7-10 business days to reach a customer. Build-to-order or items that are not in stock may take 10-14 days or longer to reach a customer. Custom orders may take 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, Canada, Mexico and any other locations outside of the contiguous United States, as outlined below.
Sealoc does not charge shipping on items with a free shipping icon next to them on our website when shipped to continental United States locations. Shipments to any other locations are not eligible for free shipping, and the customer is responsible for shipping charges, and all duties and tariffs on shipments to that location.
Sealoc reserves the right to choose it’s shipping carrier for all products. Please note that we do not control the shipping companies (ground, freight, air or by sea). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times, as we only have the information the delivery company makes available to us.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery.
Sealoc is not responsible for any damages that may happen during shipping. Should you receive a package that appears damaged, you are responsible for either rejecting the delivery, or inspecting it thoroughly PRIOR to accepting the contents. Once you have accepted the contents, you are responsible for the product(s).
Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Sealoc is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
Sealoc may ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies, and the customer will be responsible for the cost of shipping both ways.
Shipping Outside of the Continental U.S.
All shipments outside of the continental United States do NOT qualify for free shipping, further, all shipments outside of the continental United States will require an individual shipping quote.
When shipping to Canada, Mexico, or other countries, we will work with you to ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes prior to placing your order. You will be responsible for all VAT, taxes, duties and tariffs on shipments, along with coordinating with the freight forwarder for delivery to the final destination.
IMPORTANT! You MUST inspect your product prior to accepting the contents! You have 24 hours to call us at 972-525-9800 to report any damage.
The vast majority of our deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 48 hours to call us at 1-877-743-2269 to report the damage.
If you authorize the freight company to leave your freight products without a signature, Sealoc will NOT be held liable for any damages or missing products. Leaving a note is the same as signing for your products in good condition and you are therefore responsible for any damages at that point.
If a pallet(s) or piece(s) are missing:
NOTE: Sealoc may ship items from different locations. Accordingly, if you have ordered multiple products, they may arrive at different times. Each set of products will have a separate packing slip.
If you receive a shipment and a product or products are missing, please make a note on the delivery receipt such as: “Received 4 of 5 pieces”. The call us at 972-525-9800 immediately to let us know which pieces are missing. We will coordinate with the shipping company to locate the missing pieces or replace them.
Inspect the packaging for external damage.
If you notice exterior damage: Immediately open the box and inspect for concealed damage before signing the delivery receipt.
If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 972-525-9800. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.
Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.
PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
IMPORTANT! You have 48 hours to call us at 1-866-799-0138 to report any damage.
If you have any questions, please feel free to contact us at 1-866-799-0138.
We want you to love your new Sealoc product. But if you don’t, we offer a simple return policy. We will allow you to return all new, unused, unassembled, and resalable items in their original packaging within 5 days of delivery for a refund (minus the original and return shipping costs incurred by Sealoc). Naturally, if your return is because of our error, you are not responsible for any shipping costs. Exceptions to this policy are denoted below.
If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced. Please reference your warranty packet for further information.
We require you to provide us a photos of the product in both boxed and unboxed states before your return will be authorized. A cell phone picture will suffice. We need “before” pictures to ensure the product is in new condition, and to use as reference in case there is any damage to the item on its way back to us.
To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.
Return Policy Exceptions:
Items such as TVs bought during special events such as the Super Bowl, sports playoffs, special sports events, etc.
Returns and/or refunds will not apply to clearance items, gift cards, gift certificates and items denoted as “non-returnable” or “warehouse deals”.
Personalized or custom-built products (for example only, televisions that have been color-changed, products that have been personalized, etc.)
Any custom Sealoc nano-treated or weather-treated items such as cable boxes, baluns, satellite boxes, key pads, etc.
Important information about refund eligibility:
To be eligible for a “No Hassle Return,” items must be returned within 5 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.
The costs of return shipping are deducted from your refund or merchandise credit.
In all cases, refunds will not be processed until the item(s) have been inspected by us.
Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.
Sealoc reserves the right to refuse a refund on a returned item if:
The item that has been returned does not match the original item shipped to the customer.
The returned item is missing parts or the original product’s packaging.
The item was damaged during the return shipment due to improper or insufficient packaging.
The item being returned has been obviously heavily used (such as overly dirty products).
The item has been assembled in a way that would impede proper packaging for return shipping.
The item has been damaged in a way that prevents us from easily fixing it and preparing it for resale.
In exchange situations, there are TWO options:
If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we’ll refund you for the original once we’ve received it back to our warehouse in “Like New” condition, provided it meets the requirements as described above and below.
If you can wait a little longer, return the original item and once we’ve received it back to our warehouse in “Like New” condition, we’ll refund you for that purchase, then have you purchase the replacement on a new order and we’ll ship the replacement as soon as possible.
Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim as previously listed here. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.
Feel free to use our simple online form to obtain a Return Merchandise Authorization Number (also known as an RMA number) and let us walk you through our 5 Day No Hassle Returns process.
Customer Safety & Security
All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.
If an item is purchased and shipped inside the state of Texas, the sales tax will be computed and added to your merchandise total at the time of checkout, unless you are an approved Sealoc dealer or distributor and provide us with your sales use tax certificate. We here at Sealoc are not required to collect sales tax on purchases shipped outside of Texas. However, most purchases are not exempt from tax merely because it was made over the Internet or by phone, your purchase may be subject to local sales/use tax. It is the purchaser’s responsibility to check with their local department of revenue for guidelines on filing the owed taxes.